We are committed to providing our customers with high-quality products and services. To ensure transparency and a clear understanding of our policies, we have outlined our terms and conditions below. Please read these carefully before making a purchase.
1. Warranty
All products purchased from our company come with a one-year warranty. This warranty covers any manufacturing defects or faults that may arise during normal use. If you encounter any issues with your product within this period, please contact our customer service team for assistance. The warranty does not cover any damages to our products due to improper use, including wheelies, burnouts, jumping the bike, leaving our products outside for extended periods of time without proper care etc...
2. Coverage Limitations
The one-year warranty is strictly limited to manufacturing defects and faults. It does not cover any damages resulting from improper use, installation, or maintenance of the product. Improper use includes, but is not limited to, using the product in ways that it was not intended to be used, neglecting regular maintenance, or failing to follow the installation instructions provided. If there is no error on the display, YOU are responsible for any fault that may of occurred. ENSURE THAT YOU’VE CHECKED OUR SOCIAL MEDIA PAGES BEFORE PURCHASING. IF YOU HAVENT AND WANT TO CLAIM A REFUND, YOUR REFUND WILL BE DECLINED.
3. Liability
Our company is not liable for any property damage, personal injury, or other damages that may occur as a result of using our products. This includes, but is not limited to, damages caused by product failure, improper installation, or misuse of the product. It is the responsibility of the user to ensure that the product is installed correctly and used in a safe manner.
4. Returns Policy
We only accept returns for faulty goods. Before making a purchase, please ensure that you have selected the correct product and that it meets your requirements. If you have any questions or need assistance in choosing the right product, our customer service team is available to help. If you are approved for a return on any of our products, the customer must cover delivery costs in any circumstance.
5. Change of mind
If you are requesting a refund due to “changing your mind”, “found the product cheaper somewhere else” or “decided you didn’t like the purchase or had no use for it”, your refund will be declined immediately, following the ACCC standards.
5. Off-Road Use Only
Our products are designed for off-road use only and should be used in controlled environments. They are not intended for use on public roads, highways, or other areas where off-road vehicles are not permitted. Using our products on public roads may violate local laws and regulations, and it is the responsibility of the user to comply with all applicable laws.
6. Legal Compliance
Before purchasing and using our products, it is essential to read and understand the laws and regulations in your state or country regarding the use of off-road vehicles and e-bike conversion kits. Our company is not responsible for any legal issues that may arise from the use of our products. Compliance with local laws is the sole responsibility of the user.
7. Product Usage and Safety
To ensure your safety and the longevity of our products, please follow all usage and safety guidelines provided in the product manual. Regular maintenance and proper handling are crucial for optimal performance and safety. If you have any questions about the proper use or maintenance of our products, please contact our customer service team.
8. Installation
Proper installation of our products is essential for safe and effective operation. We recommend that installation be carried out by a professional or someone with adequate technical knowledge and experience. Incorrect installation can lead to product failure and may void the warranty.
9. Customer Support
Our customer support team is available via email to assist you with any questions or concerns you may have. We strive to provide prompt and helpful responses to ensure your satisfaction with our products and services. If we haven’t responded to one of your emails, please contact us through our store page! Thanks
10. Updates to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions regularly to stay informed of any updates.
11. Contact Information
If you have any questions about our terms and conditions, warranty coverage, or any other aspect of our products and services, please contact our customer service team. We are here to help and ensure that you have a positive experience with our company.
In conclusion, our commitment to quality and customer satisfaction is reflected in our comprehensive terms and conditions. By purchasing our products, you agree to adhere to these terms and conditions and understand your responsibilities as a user. We appreciate your business and look forward to serving you with high-quality products and exceptional customer service.
Our company takes pride in offering reliable and high-performance products for off-road enthusiasts. Each of our products undergoes rigorous testing and quality control to ensure they meet the highest standards. We believe in transparency and customer satisfaction, and our terms and conditions are designed to provide clarity and confidence in your purchase. Thank you for choosing our products, and we look forward to supporting your off-road adventures.
